Delivery Information

United Kingdom (UK) Standard Delivery

We aim to deliver all mainland UK Standard Delivery Orders within three (3) to seven (7) days.

We aim to meet these timescales but during busy periods deliveries may take a little longer.

Sorry, we are unable to deliver on Bank Holidays-please allow an extra working day for orders sent by Standard Delivery during UK Bank Holidays.

Our Standard Delivery service is UK wide.

Deliveries to the Scottish Highlands, Scottish Islands, Isle of Wight, Isle of Man and Northern Ireland may take up to three (3) working days longer.

UK Express Delivery

Express delivery orders will be delivered one (1) to two (2) working days.

Please note the following conditions:-

Unfortunately we are unable to deliver on a Bank Holiday; please bear in this in mind when placing your order. Any orders placed on a Bank Holiday will be delivered two (2) working days later.

UK Express Delivery is NOT available to the following locations:

  • Scottish Highlands
  • Scottish Islands
  • Isle of Wright
  • Isle of Man
  • Northern Ireland

Europe and Rest of the World

Additional taxes, fees or levies may apply according to local legislation.

Recipients of deliveries made outside the UK may have to pay import duty or formal customs entry fees. Any customs or import duties are charged once the goods reach the destination country and these charges are Your responsibility and must be paid by the recipient.

You are responsible for determining whether there are restrictions on delivery of our products to your destination. You can contact your local customs office for assistance regarding these matters. Delivery may be delayed by local customs because of this but unfortunately this is out of our control.

Whilst We will endeavour to deliver Products to You as soon as possible We shall not be liable for any failure to make delivery within either the Express or Standard Delivery time estimates as that is in the hands of the delivery company we use. Delivery times may vary depending on the availability of the products and your delivery address. Delivery times are estimates only and cannot be guaranteed.

We will try to ensure that your order is delivered by this date but there may be circumstances where delivery is delayed because of events beyond our reasonable control (please see section below). If this happens, we will try and arrange for your products to be delivered as soon as possible, but we will not be liable to you for any losses caused as a result of such delay.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under this Contract that is caused by events outside Our reasonable control (“Force Majeure Event”).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Our reasonable control and includes, in particular (without limitation) the following:-

  • a) strikes, lock-outs or other industrial action;
  • b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  • d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • e) Impossibility of the use of public or private telecommunications networks;
  • f) The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under the Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance during that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which Our obligations under the Contract may be performed despite the Force Majeure Event.

Scarlet Fevver cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

For reasons of health and hygiene, grooming products for piercings and intimate wear (including underwear, swimwear, lounge wear) are non returnable. This does not affect your statutory rights.

Please note that Scarlet Fevver will endeavour to offer the cheapest price possible when delivering your items to you.